Frequently Asked Questions
FAQs
Frequently Asked Questions about Jawwal Pay Wallet
1. What is an Electronic Wallet?

It is an electronic application through a mobile phone that enables the user to implement financial transactions such as local transfer of funds, payment of bills, charging an account, online shopping, and payment through a QR code.

2. Does the Jawwal Pay wallet work locally or internationally?

Jawwal Pay wallet works locally in compliance with the instructions of the Palestine Monetary Authority

3. What are the requirements and conditions to open a mobile wallet account?
  • User must have a Palestinian mobile phone number that is active and registered with any of the operators on the Palestine communications network in Palestine.
  • The Palestinian/Jerusalem identity card is accepted as an identification document. 
  • The user must be of a legal age.
4. Are there any fees to open a Jawwal Pay wallet account?

No. Opening a Jawwal Pay wallet account is free and downloading the application is also free.

5. Are there fees for charging the wallet balance by depositing money?

No. Charging the wallet account is free.

6. Are there fees for withdrawing money from the wallet balance?

Yes. There are fees which depend on the amount to be withdrawn. For more information about fees Press Here.

7. Are there fees for enquiring about the wallet balance and the transactions made by the user through his wallet?

No. Enquiring about the balance and transactions is free and available on the wallet’s application.

8. Is there a specific limit and a specific number of transactions for using the Jawwal Pay wallet?

Yes. There is a specific limits for each type of the mobile wallet. Transactions will be within the limits specified by the Palestine Monetary Authority.

9. How can I download the Jawwal Pay application?

The Jawwal Pay application is available at the App Store and Play Store.

10. How do I establish an electronic wallet account?
  • Download the Jawwal Pay wallet application.
  • Register a new wallet.
  • Fill out the required data.
  • The account will be activated and a temporary wallet will be established. Its validity will end in 60 days.
  • To enjoy all the Jawwal Pay wallet services please visit one of our agents and transfer the wallet into a permanent one.