Frequently Asked Questions

21. Do I need internet to log on the Jawwal Pay?

Yes. But browsing Jawwal Pay app is free of charge and will not consume from your mobile internet balance

22. Is it possible that the Jawwal Pay application does not work on some mobile phones?

The application works on all phones supported by the Android or iOS systems.

23. What do I have to do if I paid a wrong amount or transferred funds to a wrong number through the Jawwal Pay wallet?

Verifying all details of financial transactions is the responsibility of the user noting that information verification is required at different stages of the process for any transaction by the application. In case of an error, call customer service and submit a request for follow-up for the transaction.

24. Is it possible to make payments or request a statement of account through the Jawwal Pay wallet during the evening?

Yes. The use of the application and services is not connected to any specific time or location according to the announced provisions of use.

25. What do I have to do if I lost or forgot the password for entering Jawwal Pay?

There is an option in the application from which you can reset the password.

26. Is it possible to add more than one wallet through Jawwal Pay?

No.

27. Can I open a Jawwal Pay wallet for minor children?

Yes. This service will be launched and announced in the near future.

28. Can I add another mobile number to the Jawwal Pay service and connect it to the same wallet?

No. The wallet is connected to one Palestinian mobile number.

29. Can I use Jawwal Pay from another mobile phone by entering my password from it?

Yes, but you will need a new password for the other phone.

30. Which are the mobile operators that support the Jawwal Pay application?

A Jawwal or Ooredoo number can be used to establish an electronic wallet.